FAQs

Your ticket is valid for entry within a one-hour time slot. If you arrive outside this one hour time slot, we will endeavour to provide you with access to the exhibition in the next time slot – subject to availability and capacity.

Please note however, that there may be longer waiting times and we cannot guarantee access to the exhibition outside the specified time slot if we are fully booked.

If you have booked the last time slot at 7pm, please be on time so that you have enough time to enjoy the performance in a relaxed atmosphere, as we close at 8pm.

There is the option to buy a ticket voucher to give to a loved one or for yourself if you do not yet know an exact date for your visit.

Access to the exhibition is organised via one hour time slots. To ensure a pleasant and smooth visit for everyone, please be on site within the hour. Once the exhibition is accessed, you can stay inside as long as they want.

The average visit time is 1 hour. To reserve a time slot, start the booking process and use the code on the voucher ticket to pay.

Last entry is 1 hour before closing time of the day. Therefore, ticket holders of the 19:00 time slot should arrive at the venue on time in order to have enough time to enjoy the exhibition experience. However, to compensate for delays in admission during the last time slot, we always close the exhibition a quarter of an hour after the official closing time so that you have enough time to enjoy everything!

Due to our policy, tickets are non-refundable and it’s not possible to change the date or time. However, tickets are transferable. You could give the entrance to a friend or family member and let them enjoy the exhibition instead (on the day and time indicated on your ticket).

Door tickets are available. However, it is highly recommended that you purchase your tickets online in advance to avoid disappointment and make sure tickets are available on your chosen day and time.

Overseas students can purchase concession ticket by presenting valid student ID card (without age limit).

Van Gogh Alive – The Experience is not an exhibition in its classic sense, it is an authentic piece of multimedia art, which combines the exhibition of the paintings with the physical space in which they are projected. More than 3,000 images (huge, crystalline and inspiring) transform each surface. However, we do not have any physical works by Vincent Van Gogh, they are projected on giant screens.

The multimedia experience of the exhibition lasts 45 minutes but there is also an introductory part so we recommend staying about one hour. Once inside, you can enjoy the experience as long as you want. Please always check the opening and closing times of the exhibition before planning your visit.

There is no cloakroom service available. It is not permitted to enter the exhibition with: food, drinks, umbrellas, baby strollers or baby seats, large backpacks, suitcases, motorcycle helmets, bicycles, skateboards or any other kind of transport with wheels.

You can leave them at the box office. However, the organiser and the venue accept no liability for loss or damage of any personal items.

There is no minimum age for access to the exhibition. Children up to 3 years old can access free of charge accompanied by an adult. It is recommended that adults should keep their children nearby so as not to disturb other visitors. Also, please supervise children at all times because no leaning on, kicking or touching screens and equipment is allowed. Due to the nature of the exhibition, the venue will have minimal lighting. Please be aware of your surroundings and take good care of the children.

Access to the exhibition with baby strollers or baby seats is not allowed. Please look for the designated space in the waiting area for parking your strollers.

Photography is allowed in the exhibition for personal and non-commercial use. Please make sure you don’t use the flash as it can disturb other visitors. It is forbidden to use tripods, monopods, and selfie sticks within the exhibition. Please feel free to post your photos and videos on social media using the hashtag #VanGoghAliveSalzburg to share your experience with others.

Do you want to buy a souvenir to take home? At the end of the exhibition there is a special store, with a wide variety of products.

Dogs aren’t allowed in the exhibition. There are a lot of very sensitive technical instruments (proyectors, speakers, lights etc.) and we need to ensure that they are working.